What is your policy on returning items?
To exchange any item purchased from rabelle.com, you simply need to contact us on 971-50-5313801. Any item purchased through rabelle.com can be exchanged, subject to the conditions below.
- Products purchased from rabelle.com must be returned within the deadline shown on the receipt that accompanies the order. Without the receipt, items cannot be exchanged. After verification, and where necessary inspection, purchased products can only be exchanged with either other sale products or products from the new collection from the website.
- You can exchange products bought on sale within 7 days from the date shown on the receipt.
- You can exchange non-discounted products within 30 days from the date shown on the receipt.
- Items must be exchanged in their original packaging with all tags attached together with any accessories, instructions and documentation intact and in perfect condition for resale. Any product that is incomplete, spoiled, used, damaged, worn, and dirty or consumed, even in part, cannot be exchanged. Thus, if after verification and, inspection by our team an item is found to be non-exchangeable or unsuitable for resale, the exchange will be refused.
- Certain products are non-exchangeable, and include, but are not limited to:
- All products displayed as non-exchangeable on the rabelle.com website.
- Products purchased from rabelle.com are non-refundable and may not be exchanged for cash as we do not offer cash back.
Before leaving our warehouse, your merchandise has been carefully checked and wrapped. However, if there is a mistake or if an item is missing from your order or if an item is damaged during transportation, please contact us on 971-50-531-3801.